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On-line shopping

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor`s display and colour capabilities. We are therefore unable to guarantee that the product images you see are a completely accurate representation of the actual merchandise. Before you place an order you should read the following: Terms & Conditions, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. We reserve the right to cancel any order placed on our website - in this instance you will be refunded in full and given notification. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

Visitors under the age of 16 should not register with this website or submit any information to us.

The website

We may change the Turnbull & Asser website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

Liability and indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.


We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.


Only one customer will win The Turnbull & Friends Gift Box, subject to availability. The Gift box contains: one Turnbull & Asser cashmere scarf, one Turnbull and Asser tie, one large and one small bag of Climpson & Sons Christmas blend coffee, one pair of Alice Made This Poppy cufflinks, one large Ettinger jewellery box and one stud box, one small Jo Elbourne artwork, one London Undercover umbrella and water bottle. The Gift box is nonexchangeable and holds no cash value. To enter the free prize draw you must sign up to Turnbull & Asser communications via the instore ipad before 23:59 on 24 December 2019. A winner will be drawn at random shortly afterwards. The winner will be able to either collect the box form instore or have the box sent to them.


Only one customer will win and the prize can only be sent to the UK or USA only. The prize contains: Floris' Vert Fougère Eau de Parfum and a grooming set including No.89 Face Wash, No. 89 Shaving Soap & Bowl and No.89 Facial Moisturiser, a classic Turnbull & Asser shirt of your choice, an exclusive pocket square and a silk tie. Exact prize items will be subject to availability, are nonexchangeable and hold no cash value. To enter the free prize draw you must enter via the online form before 23:59GMT on 29 February 2020. No employee of Floris London, Turnbull & Asser or their families, agencies, or anyone professionally associated with the competition may enter the draw. A winner will be drawn at random shortly afterwards. The winner will notified by 14/03/20, and be able to either collect the box from in-store or have the box sent to them.

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