We are delighted to offer Concierge Services, providing the same outstanding service you'd expect from visiting us in-store, at your convenience. Our dedicated associates on both sides of the Atlantic are here to assist you over the phone, via video call, or email; whichever best suits your needs.
Our Concierge Service can be built entirely around your requirements, from expert advice on our range, specific product information, sizing recommendations and one-on-one styling consultations, our team are on hand to guide you. Depending on your location, you’ll be connected with a highly experienced member of the Jermyn Street team in London, or from the Turnbull Townhouse in New York, who – should you wish to make a purchase - will also be able to offer executive delivery options as well as secure telephone or digital payments.
To enquire about our Concierge Services and arrange a consultation, please contact our customer service team. We look forward to hearing from you soon.
We have launched our Trunk Show series again, with a number on new dates in North America. If you would like to keep up to date with the Trunk Show dates, please visit https://turnbullandasser.co.uk/pages/byappointment.
REMOTE PERSONAL SHOPPING
We are pleased to introduce a brand-new arm to our remote shopping services, adding a live personal shopping tool accessible through the website which pairs customers with our store teams to discuss their requirements in real-time. Available in the UK and US, our expert in-store teams can use this service to share product links, photos, video, and even video call from the shop floor at your convenience. This service is perfect for customers that are unable to or feel uncomfortable travelling into London or New York, and it can be accessed via any product page online, just look for the icon in the bottom right of the page to start your remote personal shopping experience with Turnbull.
STAYING IN CONTACT
Outside of the customer service details listed above, we would like to keep in contact with you from time-to-time via email (you can subscribe using the link below) and also via our social media channels, where we will post any significant business updates but also share relevant and hopefully engaging content to keep you entertained.